Frequently asked questions

Why choose Kazi Kits?

At Kazi Kits, we're football fans first. Our goal is to make iconic football jerseys accessible and affordable while providing excellent customer service and a smooth shopping experience.
What is the return policy?

All sales are final. We do not offer refunds.

However, if your order arrives with a significant defect, damage, or if we made an error with your order (such as the wrong size, player name, number, or item being sent), please contact us within 7 days of delivery.

In these cases, we may offer an exchange or replacement at our discretion. To process an exchange request, customers may be required to provide photos of the issue.
Do you ship internationally?

Yes! Kazi Kits ships to many countries worldwide. Shipping times may vary based on destination.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I customize my jersey?

Many jerseys can be customized with a player's name and number. Customization options will be shown on the product page when available.
What if I entered the wrong shipping address?

Please contact us as soon as possible within the 24-hour timeframe. If your order has not yet been processed, we may be able to update your address. Once an order has shipped, we cannot guarantee changes.
Can I change or cancel my order after placing it?

Orders may only be changed or canceled within 24 hours of purchase. After production begins, changes and cancellations may not be possible.
What size should I order?

We recommend checking the size chart provided on each product page. If you're between sizes, sizing up is usually the safest option.
How do I wash my jersey?

For best results:

  • Turn the jersey inside out.
  • Wash in cold water.
  • Use a gentle cycle.
  • Do not bleach.
  • Air dry whenever possible.
  • Avoid ironing directly on names, numbers, or badges.
How can I contact Kazi Kits?

If you have any questions about your order, feel free to contact our support team through our Contact Us page or by email. We aim to respond within 24–48 hours.